Shipping Protection & Tipping Policy

Add-On Services & Optional Fees Policy

Our primary objective is to deliver an exceptional e-commerce journey. To grant buyers greater flexibility and authority over their checkouts, we provide a selection of optional, value-added services.

1. Completely Optional Enhancements

Please be advised that contributions such as Shipping Protection and staff tips are entirely optional. These charges are non-mandatory and will only be integrated into your cart if explicitly chosen by you during the checkout phase.

  • Shipping Protection: An optional safeguard designed to shield your shipments against accidental loss, operational damage, or carrier theft while in transit.

  • Gratuity/Tipping: A voluntary method to express gratitude toward our dedicated warehouse, shipping, and customer assistance crews.

2. Shipping Protection Scope

Opting into our Shipping Protection covers your parcel against numerous unforeseen transit hurdles. To review comprehensive guidelines regarding coverage limits, exclusions, and instructions on filing claims, please visit our dedicated policy portal at: https://tryvibenowshop.com/products/shipping-protection

3. Voluntary Fee Refund & Cancellation Guidelines

We aim for total customer satisfaction. Should you elect to include Shipping Protection or a tip and subsequently alter your decision, we gladly issue a complete refund for those individual amounts without requiring any justification.

We process such reimbursement requests instantly, regardless of whether your merchandise has already departed our fulfillment center. If you accidentally selected these extra charges during payment processing, you remain fully eligible for an unconditional refund of those optional amounts.

4. Support and Inquiries

To initiate a refund for these voluntary add-ons or for any general assistance, please connect with our team via the communication channels listed on our official Contact Us page:

  • Telephone / SMS: +1(626) 548-2037

  • Email: support@tryvibenowshop.com

Our service specialists stand ready to address your concerns promptly, ensuring your shopping experience remains completely seamless and secure.